Privacy Policy

Introduction

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our Site or contact us.

Scope & Acceptance

By using our Site, submitting forms, or otherwise interacting with us, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Site or provide personal information.

Information We Collect

We collect two types of information:

a) Personal Information (provided by you)

Name, company name, job title
Email address, phone number, postal address
Enquiry details, order or quotation information
Billing and shipping information (if applicable)

We collect this when you contact us (contact form, email, phone), request quotes, place orders, subscribe to newsletters, or otherwise provide it.

b) Non-personal / Technical Information (automatically)

IP address, browser type and version, operating system, device type
Pages visited, date/time of visit, referrer URL, clickstream data
Cookies and usage analytics

How We Use Your Information

We use information for purposes including:

Responding to enquiries and providing quotes, products, services, and support.
Processing orders and managing customer accounts.
Communicating service updates and, where permitted, marketing messages.
Improving our Site, products, services and user experience.
Detecting and preventing fraud and ensuring security.
Complying with legal obligations.

If we rely on consent for marketing, you can withdraw it at any time (see “Your choices” below).

Lawful Basis for Processing (if applicable)

Where required (for example under GDPR), we process data on lawful bases including:

Performance of a contract (to fulfill orders or provide services)
Legitimate interests (to run and improve our business, provide support, and prevent fraud)
Consent (for marketing communications)
Legal obligations (to comply with laws)

Sharing & Disclosure of Information

We will not sell your personal data. We may share information with:

Service providers who perform functions on our behalf (hosting, payment processors, logistics, analytics) under confidentiality obligations.
Professional advisors (lawyers, accountants) where necessary.
Government, regulators or law enforcement when required by law or to protect rights.
In the event of a sale, merger or reorganization, personal data may be transferred as part of the business assets (with appropriate notice).

Cookies & Tracking Technologies

We use cookies and similar technologies to collect site usage information and personalize the site. Types used may include:

Necessary cookies (site functionality)
Performance/analytics cookies (to understand usage)
Preference cookies (to remember choices)

You can control cookies via your browser settings; disabling some cookies may affect Site functionality. (Consider adding a cookie banner if your jurisdiction requires consent.)

Third-Party Links & Services

Our Site may link to third-party websites and use third-party services (e.g., analytics, maps). We are not responsible for their privacy practices — please review their policies.

Security

We implement reasonable administrative, technical, and physical safeguards to protect personal data. While we strive to protect your information, no system is perfectly secure — we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as needed for the purposes described (customer service, legal compliance, dispute resolution). Retention periods vary depending on the data and legal requirements.

International Transfers

If personal data is transferred outside your country (for example to service providers), we take steps to ensure appropriate safeguards are in place consistent with applicable law.

Children’s Privacy

Our Site is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us and we will delete it where required.

Your Rights & Choices (access, correction, deletion, objection)

Subject to local law, you may:

Access the personal data we hold about you.
Request correction or update of inaccurate or incomplete personal data.
Request deletion of your personal data (where we have no legal reason to retain it).
Object to, or request restriction of, certain processing (including marketing).
Withdraw consent where processing is based on consent.

To exercise these rights, contact us using the details below. We may need to verify your identity.

Marketing Communications

When you subscribe or opt-in we may send product updates or promotions. You may opt-out of marketing messages at any time by clicking the unsubscribe link in emails or contacting us.

Changes to this Policy

We may update this policy. We will post changes on this page with the “Last updated” date. Continued use after changes constitutes acceptance.

Contact Us

If you have questions, requests or complaints about this policy, please contact: sales@vijaytransmission.com